Refund and Returns Policy – PrimeCans

We value your satisfaction and strive to provide high-quality wearable tech with reliable service. If you are not fully satisfied with your purchase from PrimeCans, our return and refund policy allows for easy and fair resolution.

1. Return Eligibility

You can request a return within 7 days of receiving your product if one of the following applies:

  • ✅ You received the wrong product (wrong model or variant).

  • ✅ The product is defective or not functioning properly due to a manufacturer error (verified by PrimeCans‘s technician).

  • ✅ The item arrived physically damaged (scratched, broken, or deformed) and was reported immediately upon delivery.

  • ✅ The product is unused and remains in original packaging with all accessories and documents intact.

Note: Returns are only accepted during business hours and must be confirmed via our hotline or email.

2. Cases Not Eligible for Return

We will not accept returns in the following cases:

  • ❌ You changed your mind or ordered the wrong model without prior notice.

  • ❌ The product is damaged due to customer mishandling (e.g., scratches, drops, packaging torn).

  • ❌ You fail to provide necessary proof or do not follow the return process.

  • ❌ Return is requested after the 7-day window.

  • ❌ The product belongs to a non-returnable category (e.g., made-to-order or marked as final sale).

3. Refund Conditions

Refunds are processed within 7 working days after the returned item is received and inspected. Refunds apply to:

  • Approved return cases.

  • Canceled orders before dispatch.

  • Products that are out of stock or unavailable after payment.

Refunds will be made via the original payment method or directly to the customer’s bank account, depending on the case.

4. Return Process

Please follow the steps below to ensure smooth processing:

  1. Contact Us at 0913551617 or [email protected] within 7 days of receiving the product.

  2. Provide order details, proof of issue (photos/videos), and your return request.

  3. Wait for confirmation from our support team.

  4. Send the item to our return address: Số 1071, Đ. Nguyễn Tất Thành, Khu phố 1, Phước Long, Bình Phước.

  5. Once we receive and inspect the item, we will notify you of the refund approval and initiate the refund process.

For further assistance, please contact us:

  • 📞 Hotline: 0913551617
  • 📧 Email: [email protected]
  • 📍 Return Address: Số 1071, Đ. Nguyễn Tất Thành, Khu phố 1, Phước Long, Bình Phước
  • 🌐 Website: primecans.com