Shipping Policy – PrimeCans
At PrimeCans, we are committed to delivering your smart lifestyle products quickly, securely, and efficiently. Below are our official shipping terms and conditions applicable to all purchases made on primecans.com.
1. Scope of Application
This shipping policy applies to all customers who place orders via our official website https://primecans.com/ and require delivery to their designated address.
2. Shipping Fees
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A flat shipping fee of 30,000 VND applies to every order, regardless of distance or region.
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This fee will be confirmed with the customer before checkout is completed.
3. Shipping Time
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Processing Time: 0 – 1 business day.
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Delivery Time: 1 – 3 business days, depending on your location and shipping conditions.
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In rare cases, delays may occur due to force majeure such as extreme weather, traffic issues, or courier problems. We will inform you in advance if any delay happens.
4. Shipping Responsibility
- PrimeCans takes full responsibility for the safety and condition of the product during transit.
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We recommend customers inspect the package upon delivery. If any damage, breakage, or incorrect item is detected, please report immediately to our customer support hotline at 0913551617.
If no note or complaint is made at the time of delivery, PrimeCans reserves the right not to accept any return or exchange based on shipping-related issues afterward.
If customers choose to use a third-party shipping service of their own, they will bear all responsibility for the product from our warehouse to their delivery address.
5. Other Shipping Conditions
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Any extra fees such as tolls, remote area charges, or parking fees at apartment buildings are to be paid by the customer.
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We only deliver to the registered recipient. In case of unclear identity, we may refuse delivery for security reasons.
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For locations that are hard to reach (e.g., narrow alleys, high mountain areas, or restricted roads), we reserve the right to decline direct delivery and request pickup at a designated point.
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On special days or national holidays, delivery time may change due to local traffic restrictions. Our team will contact you to arrange a suitable delivery schedule.
For more information, please contact us at:
- 📍 Address: Số 1071, Đ. Nguyễn Tất Thành, Khu phố 1, Phước Long, Bình Phước
- 📞 Hotline: 0913551617
- 📧 Email: [email protected]
- 🌐 Website: primecans.com